This item is either open box or has slight box damage. To the best of our knowledge the item is functional. NO RETURNS 65 QLED 2160p 240Hz 4K Black Modern Frame, Smart TV, 4 HMDI ports, Color Volume 100 with Quantum Dot Quantum HDR, 4 HMDI ports, Quantum 4K Processor with AI Upscaling, Ambient Mode +,Included Accessories: SolarCell Remote.